Frequently Asked Questions

Please review the frequently asked questions below. If you don’t find the answer to your question, feel free to contact us via email, or set up a FREE 15 minute phone consultation.

Scheduling & Visits

What Are The Restrictions On Virtual Doctor's Visits?
If you are NOT a New York resident, your initial visit at Canfield Integrative Medical Arts must be in person. After the first visit, some follow up visits can be conducted by phone or virtually using our secure video channel if you choose.
Email Etiquette
Patients have unlimited email contact with their Canfield Integrative Medical Arts. However, if an email question or request is deemed by Dr. Canfield to be too complicated or involved for a response via email she may, at her discretion, require that the member schedule a phone, telemedicine or in person visit instead of responding via email.
Scheduling & Cancellations
There is a 24-hour cancellation policy for all appointments with an Canfield Integrative Medical Arts. Canceling within 24-hours will result in a $50 charge to the credit card on file at the discretion of Dr. Canfield.

No-shows: If you do not show up to a phone, video/telemedicine or in person appointment without notifying the specific person you have an appointment with either via email or by changing the appointment using the online scheduling tool on the patient portal, you will be charged $100 to the card on file at the discretion of Dr. Canfield.

Billing & Insurance

We Are Not A Conventional Primary Care Physician
For many of our patients, we can take the place of a primary care physician. Because you can message us online during business hours, we are often able to take care of acute requests.

It is important to note the following however:

1. We do not fulfill an insurance company’s requirement for an in network primary care physician as we are not in-network with any insurance plan.

2. We are not an urgent care facility.

3. If you need to be seen urgently or have a medical emergency you would need to visit an ER or urgent care center.

We Do Not Bill Insurance Companies
The cost of any services provided by Canfield Integrative Medical Arts will be billed to you directly.

Non-Canfield Integrative Medical Arts medical expenses such as lab tests and prescription medications may be covered by a member’s health insurance plan per that plan’s rules when you go to a pharmacy or laboratory.

Canfield Integrative Medical Arts will not submit a medical claim to insurance on your behalf. We cannot assist you with claim resolution for our services.

We will provide you with a detailed billing summary that you may submit to your insurance for reimbursement.

Take The First Step Today On Your Journey Back To Health

Maybe you have some questions you’d like to ask before you make a decision on becoming a patient. We are happy to answer any questions you have to see whether or not Canfield Integrative Medical Arts is right for you.